Shipping Policy

 

 

Thank you for choosing The Puffer Cases! We aim to deliver your order to you in a reliable and timely manner. Please review our shipping policy to understand our shipping process and guidelines:

 

1.  Processing Time:

All orders are processed within 1-3 business days, excluding weekends and holidays.

During peak seasons or promotional periods, processing time may be slightly longer.

We make every effort to ensure the prompt processing of your order.

 

2.  Shipping Methods and Delivery:

We offer a variety of shipping methods to provide options based on your location and preferences.

The available shipping options and estimated delivery times will be displayed during the checkout process.

Please note that delivery times may vary based on your location and the shipping method selected.

Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

 

3.  Shipping Rates:

We are pleased to offer free international shipping.

 

4.  International Shipping:

We offer international shipping worldwide.

Please be aware that customs fees, import duties, or taxes may apply to international orders.

These additional charges are determined by the destination country and are the responsibility of the customer.

 

CUSTOMS FEES AND TAXES:

When placing an international order, please be aware that customs duties, import taxes, and other fees may be imposed by the customs authorities in your country. Unfortunately, we cannot accurately predict the exact amount of these charges, as they vary depending on your location and the contents of your order.

 

It is important to note that these customs fees and taxes are not within our control or influence, and we cannot cover or assume responsibility for them.

 

Customers are responsible for understanding and complying with their country's customs regulations and for covering any associated fees. If you have any questions or concerns about potential customs charges, we recommend contacting your local customs office for guidance and information.

 

Please keep in mind that customs payments are non-refundable and are solely the responsibility of the customer.

 

5.  Order Tracking:

Once your order is shipped, a tracking number will be provided via email or within your account.

You can use this tracking number to monitor the progress of your shipment through our website or the carrier's website.

In case of any issues or concerns with tracking your order, please contact our customer support team for assistance.

 

 

Shipping Time:

Our standard shipping time for orders is typically 5-14 business days, starting from the date of order fulfillment.

Please note that this is an estimated shipping time and may vary depending on factors such as your location, the shipping method chosen, and any unforeseen circumstances.

During peak seasons or promotional periods, shipping times may be slightly longer due to increased demand.