Refund Policy

At The Puffer Cases, we strive to provide our customers with the best shopping experience. Please review our return policy carefully.

 

Returns:

We regret to inform you that we do not accept general returns on our website, thepuffercases.com . Our current operations do not have the capability to process returns. However, we are committed to ensuring your satisfaction with our products and services.

 

Refunds and Replacements:

We guarantee a full refund or replacement of goods in the following cases:

 

Non-delivery: If the ordered item(s) fail to arrive within the specified timeframe.

Damaged goods: If the product(s) received are damaged.

Wrong item: If you receive the wrong case due to our mistake.

Damaged goods: If you receive a product that is damaged, please contact us immediately by email at thepuffercasescom@gmail.com or through the online chat on our website. In order to proceed with the refund or replacement, we kindly request that you provide photographs of the damaged product. This will help us expedite the process.

 

Wrong item:

If you receive the wrong case due to our mistake, please contact us immediately by email at thepuffercasescom@gmail.com or through the online chat on our website. We will provide instructions on how to return the wrong item and arrange for the correct case to be sent to you as soon as possible.

 

Please note that contacting us regarding damaged goods or wrong item must be done within [specify time frame, e.g., 48 hours] from the delivery date. Failure to contact us within the specified time may result in the claim being denied.

 

Contact Information:

For any inquiries or to report damaged goods or wrong item, please reach out to us through the following channels:

Email: thepuffercasescom@gmail.com

Online Chat: [provide a link or specify where the online chat is located on the website]

We appreciate your understanding and cooperation with our return policy. If you have any further questions, feel free to contact us.